Do You Have the Will/Power? As the baby-boomer generation reaches retirement age, consideration should be given to the preparation of  Wills and Powers of Attorney. Many people feel uncomfortable about taking the steps to put safeguards in place that will protect their loved ones. It means coming face-to-face with mortality and the possibility of  mental [...]

Worth Waiting For… We’ve all been there. A sudden important phone call has you stuck at the office and you’re running late for a meeting. You can call, email or text your client to say you’ll be late, but no matter what, they will be kept waiting. Although this happens to the best of us, [...]

Labour and OHS Legislation a Year in Review 2010 was a significant year for labour and occupational health and safety legislation. The Safety Administrative Penalties Regulations came into affect and the draft Labour Relations and Employment Board Act was put before the Legislature with a promise to be enacted in 2011. When the Safety Administrative [...]

Ask Questions, Build. In a marketplace where courtesy, product knowledge and attentiveness are the minimum requirement, as consumers we often face the opposite- impolite, unknowledgeable and disinterested staff. While the business culture often shapes the way staff act and react, we are all responsible for our actions and can rise above the status quo to [...]

Power to the (salon) People Empowerment is a troublesome word. It is overused and the context is often skewed. But Peter Mahoney, owner of the Salon Resource Group, president of the Summit Salon Business Centre and primary consultant to Redken (international cosmetic giant L’Oreal’s salon product brand) has built a highly successful business on empowering [...]

What’s in it for them? Dreaming of landing large clients for your service or product? Just what would you have to do differently to become a supplier to a large company? On the one hand, large companies generally want the same as small companies from a supplier – the right product or service, reliable delivery, [...]